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  • How do I size my pet for your collars?
    Please refer to our measuring guide, found on our website
  • How do I care & maintain Posh Pup products?
    Please refer to our maintenance guide on our website.
  • Can I clip a lead onto the collars?
    It depends: You can clip a lead onto a fabric collar, however, please refrain from clipping a lead onto any beads or necklaces as these are for decorative purposes only.
  • How long is shipping time? (UK)
    Tracked24: 1-3 Business Days Tracked48: 3-5 business days. Please note we are not responsible for any delays due to royal mail strikes.
  • How long is shipping time? (International)
    1. International Tracked Shipping: Delivery typically takes 1-3 weeks, depending on your location. Some destinations may take up to 6 weeks for delivery. Please refer to the estimated shipping time at checkout. Note: Parcel updates are not provided for this shipping method. 2. International Express Shipping: Provided by UPS, with an estimated delivery time of 2-5 working days. Please be aware that delays may occur due to customs processing. Delivery Duties Unpaid (DDU): We are not liable for any import taxes or declarations required by the recipient's country.
  • What if my item isn't delivered?
    If your item isn't delivered within 30 business days (excluding Royal Mail strike days), we can file a no delivery form to royal mail and issue a refund. Anything after 30 business days will not be refunded.
  • Do you export goods to countries outside of the UK
    Yes, we ship worldwide, however we are not liable for any import taxes or declarations within the recipients country.
  • What payment methods can I use at checkout?
    You can pay using: A Credit/Debit card Apple pay PayPal
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